Increasing Profits with Custom Water Care Programs

For some pool and spa/hot tub companies, the service department is the largest part of the business.

Pool and hot tub service and specialty retailers across North America continue to report strong growth—from pool and hot tub sales to accessories and outdoor living product purchases. Despite this, the biggest challenge for most is chemical sales—or the lack thereof. The question many retailers have is how they can sell more water treatment products at a profit when competing … Read More

UV and Ozone: Companions in Managing Pool Water Contamination

While chlorination tends to be the primary method in which homeowners manage pool water contamination, other advanced water treatment methods exist which are also very effective.

Properly maintained pools can be a great source of fun and relaxation for inground pool owners across the United States. As open bodies of water, however, pools are subject to contamination, not only from active bathers but also from the natural environment in which they reside. While chlorination tends to be the primary method by which homeowners manage swimming pool … Read More

Keeping Filters Working Efficiently: Best Practices for Service Pros

Filters are often overlooked and water clarity problems are treated ineffectively as the filtration system should be addressed first and foremost.

Everyone in the industry agrees filtration is the key to clean water. That said, filters are often overlooked and water clarity problems are treated ineffectively because the filter should have been addressed first and foremost. This article will review a number of service and maintenance tips for different filter types, the most common mistakes when servicing and installing filters, as … Read More

Understanding the Effects Natural Disasters Can Have On Pools

Water is an amazing, mysterious, and powerful element. To understand the capabilities of water and its effect on pools it is vital to understand how it travels throughout the world. The water cycle is a continuous loop of the various ways it transforms and renews itself. Water can exist in three forms: vapor, solid, or liquid. For example, fog is a … Read More

Increased Web Traffic and Conversions Equals Greater Profits

How a website ranks in a search engine will have a huge effect on how potential customers are able to find a business and its products and/or services.

Right this moment, potential pool and hot tub service clients are looking for contractors online. With this in mind, business owners should investigate whether their company’s website is being found by search engines, as an increasing number of customers are spending more and more time vetting companies and their services online. That said, consider the following: 
75 percent of people … Read More

Understanding the Differences Between Pool and Hot Tub Water Quality

Despite some long-held beliefs, a hot tub is not simply a small pool. There are major differences between the chemistry of these aquatic environments that are unique enough to warrant a separate discussion. For service technicians, understanding these differences and knowing how to alter a testing and treatment regimen geared for pools to one suited for hot tubs is critical … Read More

Enzyme-Based Water Conditioners Enhance the Hot Tub Experience

Enzyme-based water conditioners meet the needs of hot tub owners who prefer natural products in all aspects of their lives.

The hot water industry is constantly evolving, making it necessary to research new trends and products in the hot tub market. For instance, there is growing interest in the use of natural products for water conditioning, balancing, and making water maintenance easier. This is all driven by consumer knowledge of, and their need for, an improved bathing experience. This article … Read More

A Leadership Tactic That Can Inspire Employees to Give Their Best

A Leadership Tactic That Can Inspire Employees to Give Their Best

Empowering employees in today’s business world requires a new dynamic in leadership. One way high-performing companies are accomplishing this is by adopting a business strategy that has been used for centuries in sports—coaching. What does a coach look like? A coach is a lot like a teacher, a person who imparts knowledge and gives instruction. They look a lot like … Read More

Managing Service Truck Stock

Starting a service truck inventory plan involves stripping the truck down and restocking it, counting every single piece in the process.

Inventory tracking is one of the most complex and vexing issues for pool and spa/hot tub retailers and service companies. Virtually everything that happens in a business conspires to degrade inventory accuracy. Service employees forget to write things down, sales staff give items away, operations people are bogged down and no one is tracking warranties… the list goes on. However, … Read More

Equipment Troubleshooting Tips for Service Professionals and Retailers

Industry professionals and retailers should know what to do when faced with a problematic pool cleaner.

Today, automatic and robotic pool cleaners are not only a convenient maintenance accessory for pool owners, but are also a great tool for industry professionals when incorporated into their service routine. That said, with so many of these products in the market, not only do industry professionals need to be well-versed in troubleshooting any number of complications they might face, … Read More