Mind the Gap: Strong Teams Are Built Through Communication and Understanding

Mind the Gap: Strong Teams Are Built Through Communication and Understanding

While they have been around for years, millennials seem to be all the buzz in the workplace these days. What do millennials want in the workplace? What do they want from work in general? How are they different from other generations? And, the most common question this author has heard, how does one even communicate with millennials? To answer these … Read More

What to Do When Cloudy Water Strikes

What to do when you notice cloudy water in your pool.

Every pool owner dreams of having an inviting swimming pool with crystal-clear water. The reality, however, may be a pool that is hazy, cloudy, and flat looking. The following are some things service professionals should check when their customer’s pool water gets cloudy this summer. Equipment First, check the filter and circulation system to make sure everything is operating properly. … Read More

Reviving a Troublesome Heater

Reviving a Troublesome Heater

Crystal clear, perfectly heated water has an appeal all its own. Lounging by a tepid, community pool offers bathers a great way to relax and unwind after a long day. However, it is very unpleasant to anticipate this relaxation only to dip a toe in and find the water is frigid. This unpleasantness can easily spiral into frustration when maintenance … Read More

Off-Season Water Care: Managing Pool Water Balance and Controlling Organics

In some parts of the U.S., pools are typically treated only once as the cover prevents outside debris and waste materials from entering the water.

Whether one calls it winterizing, closing, off-season, or end-of-season pool care—how pool professionals handle water care once there is not much pool activity, all boils down to what part of the country the pool is located. In all cases, the two variables that need to be addressed are (a) managing water balance, and (b) controlling organics. This article will focus … Read More

Hot Tub Water Care Made Easy

People do not want to check their hot tub water regularly; they want to enjoy it in a manner that provides predictable and satisfying results.

As a pool industry professional, you have probably heard a plethora of customer complaints regarding hot tub water care. Some say their water is cloudy all the time and they cannot figure out why. Others are frustrated from having to battle the up and down pH ladder with levels climbing or dropping off the charts. On top of that, they … Read More

Pumps and Filters: Preventing Equipment Failure to Avoid a Shutdown

There are several best practices aquatic facility managers can follow to avoid some of the most common causes of pump and filter failure.

The biggest fear of any aquatic facility manager is a pool shutdown. Unfortunate events such as a fecal incident are impossible to control; however, a pump or filter should never be the cause of a facility closure. There are, in fact, several best practices one can follow to avoid some of the most common causes of pump and filter failure. … Read More

Digital Documentation: Moving Record-Keeping to the Cloud

Pool service techs or people who handle facility operations and maintenance—or a combination of both—can perform these checks using a web-based documentation tool.

How many managers know when was the last time he/she reviewed the facility’s day-to-day operational records? For some, it may be at the start of the season, while for others it could even be last year. In many cases, these records may not have been looked at since they were initially created. In fact, it is quite possible they are … Read More

Using Team-Building Exercises to Achieve Business Success

his author’s company developed what it called ‘The Puzzle.’ This team building exercise was used to help the business set and attain its goals.

Every company has goals, but does every employee know what they are? More importantly, do they know how to measure and attain them? It is easy to determine the top-level goals, but it can be challenging to make sure every employee can state what they are at any moment of the day. It is also difficult to create measurable sub-goals … Read More

Shedding Light on the Common Misconceptions About Chlorine Generators

Ultimately, saltwater chlorine generation is just another method to chlorinate a pool.

To fully understand saltwater pool chemistry one must start by separating fact from fiction, as many misconceptions stem from a lack of knowledge. The most common misunderstanding about saltwater pools is they are fundamentally different and do not use chlorine as a sanitizer. In reality, saltwater pools use a special process to create free available chlorine (FAC), but require similar … Read More