Communication Skills 101: How to Stay Cool When Things Heat Up

It is important for pool, hot tub, and landscape professionals to be able to maintain their cool, even if a customer, potential client, or co-worker loses their temper.

When things go awry on a job, industry professionals may blame the heat and their reaction on a tiny part of the brain. Called the amygdala, it is one of two almond-shaped groups of nuclei located deep and medially within the temporal lobes of the brain. The amygdala holds emotional memory (e.g. fear, anger) and ‘helps’ one to react without thinking. … Read More

Combining Education and Experience to Address Combined Chlorine

Experience and education concur on the practice that total and free chlorine can be tested and that chloramines are irritants and ineffective disinfectants.

Effective education incorporates the elements of sound data and practical application. While neither is effective in isolation, when combined, data and experience create solutions with dynamic impact. The advantage of employing education and experience in tandem is illustrated by one of the most commonly taught pool and spa water chemistry topics: combined chlorine and breakpoint chlorination. Field experience has proven … Read More

Understanding the Internet of Things in the Backyard

Homeowners can now use an app, to control lights, waterfalls, and equipment through a simplified user interface on a smartphone/tablet.

This is not another Internet article on some new crazy technology or app. The Internet of things (IoT), also known as the network of things or the Internet of everything, is not the next big gadget, it is already here. Chances are many are already using it without even knowing so. This technology affects daily life on every level (i.e. personal, professional, health, … Read More

Water Care Basics to Prevent Biofilm Formation

The organic matter introduced into the water by two bathers during a 20-minute soak can eliminate almost all traces of available sanitizer.

After many years working in the water chemistry field, this author still gets the same question: What is the most important aspect of hot tub water care? In speaking to hot tub customers, service technicians, water care sales teams, retailers, and store owners from all over the world, the answer remains the same: The best way to enjoy the hot … Read More

How Service Techs Can Use Automatic Cleaners to Their Advantage

Service technicians who incorporate robotic and battery-powered pool cleaners into their daily maintenance routines can gain an additional five to 10 minutes in a client’s backyard.

Savvy pool maintenance companies can increase their revenue streams by having their technicians take some time to look around the client’s backyard for additional sales opportunities. Rather than waiting for something to break, maintenance professionals should look for ways to enhance their client’s pool experience and, as a result, earn more income by selling them products such as pool cleaning … Read More

Tips and Tricks for Identifying and Treating Tough Algae

Some pool algae are easy to treat and remove; however, other types can be quite challenging to deal with.

As the weather warms up and the swim season starts, pool water quality begins to suffer and algae often start to grow. Some algae are easy to treat and remove; however, other types can be quite challenging to deal with. The three main types are green, black, and yellow/mustard algae. Green algae is relatively easy to eradicate, but yellow/mustard and … Read More

Today’s Pool Heaters Reduce Costs Using ‘Green’ Technology

Replacing pool heaters is the perfect place to start in the effort to lower facility operating costs.

The buzz words today are all about saving costs and being ‘green’ or energy-efficient. With pool heaters, it is easy to go green. Older heaters, between seven and 10 years old, may have initially been approximately 78 percent efficient, but over time, they are now probably only 60 percent. This degradation typically occurs as heat exchanger tubes become clogged with … Read More

Using Audio and Visual Equipment to Investigate Pool Water Loss Issues

Pool leak detection can be a matter of inspecting each line internally via a camera—from the pool to the pump—looking for any obvious problems.

Sometimes, homeowners suspect (or even know) their pool is leaking prior to closing it for the season, but in many cases, they wait until spring to confirm it. Some pool owners think the leak will fix itself, and sometimes it does—temporarily. This rarely happens though. In fact, it usually becomes worse before they decide to take action, whether doing something … Read More